Book page Using custom web addresses (Make your site appear at a web address like www.mydomain.com)

Sites created at The ProsePoint Factory are located at an address like mysite.prosepoint.com. This is convenient because the sites are quickly visible and you don't have to fiddle around with domain names during the early stages of site building.

However, it's very likely that, at some point, you will want your site to appear at a custom web address using a domain name you own. For example, let's say you have a hosted site at mysite.prosepoint.com which you would like to be visible at www.mydomain.com.

Here is what you do:

Part 1: Adding a web address to your site

First you have to add a web address at your site's control panel.

  • Log into The ProsePoint Factory, click on My sites, and then click on your site of interest to view your site's control panel.
  • On the site's control panel, click on Web Addresses.
  • In the textfield Add a web address alias, enter the custom domain you own (ie. mydomain.com) and click Update.
  • A task will be created and dispatched. Wait for this task to complete.

If you visit Web Addresses again, you should now see your custom domain appearing as a web address alias for your site.

Part 2: Pointing the custom web address to your site

Secondly, you have to point the DNS record for your custom web address (www.mydomain.com) to your site (mysite.prosepoint.com).

Unfortunately, this part is outside the control of The ProsePoint Factory so we can only provide guidelines instead of specific instructions. We do not have any control over your custom domain (mydomain.com) but you do, so you'll have to arrange for the necessary changes to occur.

Your DNS records are located at your domain registrar (or whoever you have asked your domain registrar to delegate to) and you'll have to edit them there.

  • You want to delete any records of type A or AAAA with the name www.mydomain.com.

Then,

  • You want to create a record of type CNAME with the name www.mydomain.com and the value mysite.prosepoint.com.

(When you do this, substitute www.mydomain.com with the real name of your custom domain and substitute mysite.prosepoint.com with the real value of your site's address).

If you are not sure how to create this CNAME record, you can copy-and-paste these instructions in an email and send them to your domain registrar for help.

After the CNAME record has been created, you will need to wait for a period of time before the changes are propagated over the entire Internet. The period of time depends on your DNS settings, but you may need to wait up to a day.

Once this has been done, if you visit www.mydomain.com, you should now see the site from mysite.prosepoint.com.

Notes:

It is important that you follow these instructions and create a CNAME record. If your site changes physical servers, the CNAME record will still work.

You can use the same technique to make your site appear at an address other than 'www' ie. at something like mysite.mydomain.com or mydomain.com. However, please be very careful doing so as you may inadvertently disrupt or break your domain. Only use something other than 'www' if you know what you're doing.